Privacy Policy

1. Who we are

Falcon Tools is operated by Wellbeing Technologies Ltd, a company registered in England and Wales. For the purposes of data protection law, Wellbeing Technologies Ltd is the data controller for personal data collected through this website.

2. What personal data we collect

We may collect and use the following types of personal data:

• Your name
• Your email address
• Your phone number, if you provide it
• Your business or company name, if you provide it
• Your role or professional interest, if provided
• Enquiry details you send to us
• Product interest details, such as products you view or ask about
• Wholesale enquiry information
• Communication records, including emails and messages
• Cookie and analytics preferences
• Website usage data, where analytics consent has been given
• Technical data such as IP address, browser type, device type, operating system, referring pages and pages visited

We do not intentionally collect special category personal data through this website.

3. How we collect personal data

We collect personal data when:

• You visit our website
• You contact us by email
• You submit or start a wholesale enquiry
• You interact with our product pages
• You click outbound product links, including eBay links
• You choose cookie preferences
• You allow analytics cookies
• You communicate with us about products, orders, wholesale supply or business enquiries

We may also receive information from third-party platforms if you choose to interact with us through them, such as eBay or other marketplace platforms.

4. How we use personal data

We use personal data to:

• Respond to enquiries
• Handle wholesale requests
• Provide product information
• Manage business communications
• Understand which products visitors are interested in
• Measure website performance and improve the website
• Monitor Buy on eBay clicks and wholesale enquiry clicks
• Maintain website security
• Prevent misuse of the website
• Keep business, accounting and legal records
• Comply with legal and regulatory obligations

We only use analytics cookies and analytics tracking where consent has been given.

5. Lawful bases for processing

6. Cookies and analytics

Our website uses essential cookies and similar technologies to make the site work properly. With your permission, we also use analytics cookies to understand how visitors use Falcon Tools, which pages are viewed and which products generate interest. Google Analytics is managed through Google Tag Manager. Analytics cookies should only be used where you have given consent through our cookie banner or cookie settings.

7. Google Tag Manager and Google Analytics

We use Google Tag Manager to manage website tags and consent settings. Where analytics consent is given, Google Analytics may collect information about website usage, including page views, engagement, device information, browser information and approximate location data.

We use this information to understand website performance and product interest. We do not use Google Analytics to identify you personally.

8. eBay and external product links

Some product pages include "Buy on eBay" links. If you click a link to eBay, you will leave the Falcon Tools website and visit eBay's website or app. eBay may process your data under its own privacy policy, cookie policy and terms.

Falcon Tools is not responsible for the privacy practices, cookies or content of third-party websites.

9. Product reviews and testimonials

If you submit a product review, we may collect your name, email address, product reviewed, rating, review text, purchase type and any optional professional details you provide.

We use this information to verify and manage genuine reviews, prevent spam and display approved reviews on our website. Your email address and private verification details will not be displayed publicly.

If you ask us to remove or update a review, contact hi@falcontools.co.uk.

10. Sharing personal data

We may share personal data with trusted third parties where necessary, including:

• Website hosting and technology providers
• Analytics providers, where consent applies
• Marketplace platforms such as eBay, when you choose to visit or purchase through them
• Email and communication service providers
• Payment, delivery or fulfilment partners where relevant to an order or wholesale arrangement
• Accountants, legal advisers and professional advisers
• Regulators, public authorities or law enforcement where required by law

We do not sell personal data.

11. International transfers

Some service providers may process data outside the United Kingdom. Where this happens, we will rely on appropriate safeguards, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.

12. Data retention

We keep personal data only for as long as necessary. Typical retention periods:

• Enquiry records are kept for as long as needed to respond and manage the business relationship
• Wholesale and business records may be kept for accounting, tax and legal purposes
• Cookie consent preferences may be stored for up to 6 months
• Analytics data is retained according to our analytics settings
• Legal, accounting and tax records may be kept for the period required by law

When data is no longer needed, we will delete it or anonymise it where appropriate.

13. Your rights

Depending on the circumstances, you may have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Restrict how we use your personal data
• Object to certain uses of your personal data
• Request data portability
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner's Office

To exercise your rights, contact: hi@falcontools.co.uk. You can also contact the Information Commissioner's Office at ico.org.uk.

14. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No website or online service can be guaranteed to be completely secure, but we take appropriate steps to protect the information we handle.

15. Children

This website is not aimed at children and we do not knowingly collect personal data from children.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.