Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of the Falcon Tools website at https://falcontools.co.uk.

By using this website, you agree to use it lawfully and in accordance with these terms.

If you do not agree with these terms, you should stop using the website.

2. Business details

Falcon Tools is operated by Wellbeing Technologies Ltd.

3. Website use

You agree not to misuse this website. You must not:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the website
• Interfere with the website's security or performance
• Copy, scrape or reuse website content without permission
• Upload or send harmful code, spam or malicious content
• Misrepresent your identity when contacting us

We may restrict access to the website if we believe it is being misused.

4. Product information

We aim to keep product information accurate and up to date. However, product specifications, images, descriptions, availability and packaging may change from time to time.

Product images are for guidance and presentation. Colours, finishes and details may appear differently depending on lighting, screens and photography.

Professional scissors and tools are sharp instruments. They should be handled responsibly, used only for their intended purpose and kept away from children.

5. Retail purchases through eBay

Some Falcon product pages include Buy on eBay links. Where you click Buy on eBay, you leave the Falcon Tools website and complete the purchase on eBay.

The eBay listing, checkout process, payment process, delivery information, returns process and eBay buyer protection may apply to that purchase.

Falcon Tools is not responsible for the availability, operation or content of eBay's website, app or checkout system. Before purchasing through eBay, please review the relevant eBay listing carefully.

6. Wholesale enquiries

Wholesale enquiry forms, email links or enquiry buttons are requests for information only.

Submitting a wholesale enquiry does not create a contract. A contract is only formed when Falcon Tools confirms the order terms in writing and any required payment, purchase order or written acceptance has been agreed.

Wholesale pricing, minimum order quantities, delivery terms and payment terms may vary and will be confirmed separately in writing.

7. Pricing and availability

Prices may be shown on eBay listings or in written quotations. Availability may change without notice. Some products may show Coming Soon where no live retail listing is available.

We reserve the right to correct errors in product information, pricing or availability.

8. Delivery

For purchases made through eBay, delivery options, delivery times and delivery costs are shown on the relevant eBay listing.

For wholesale orders, delivery terms will be agreed separately in writing.

For products that require age-verified or restricted delivery, we may use compliant delivery services or checks where required by law or platform policy.

9. Returns, cancellations and consumer rights

Nothing in these terms affects your statutory rights.

If you buy from us as a UK consumer online, you may have the right to cancel within 14 days after receiving your goods and a further 14 days to return them after notifying us, unless an exception applies.

For purchases made through eBay, please use the eBay returns process shown on the relevant listing.

For wholesale or business-to-business sales, returns and cancellations will be handled under the written agreed terms unless legal rights apply.

10. Faulty goods

Nothing in these terms limits your rights for goods that are faulty, not as described or not fit for purpose.

If you believe a Falcon product is faulty, contact us or use the relevant platform process if the purchase was made through eBay.

11. Age and safe use

Falcon products may include professional scissors or sharp tools. You must handle sharp tools safely and responsibly.

Keep scissors and sharp tools away from children.

Where age restrictions, age-verified delivery or legal controls apply, Falcon Tools may require compliant delivery methods or checks.

12. Intellectual property

The Falcon name, Falcon branding, website design, product copy, images, graphics, logos and other website content belong to Falcon Tools, Wellbeing Technologies Ltd or their licensors.

You may view the website for personal or business information purposes.

You must not copy, reproduce, modify, distribute or commercially exploit website content without written permission.

13. Reviews and user content

If you submit a review, you confirm that it reflects your genuine experience with the relevant Falcon product. You must not submit false, misleading, offensive, unlawful, private or third-party content.

We may moderate, edit for formatting, refuse or remove reviews where necessary for privacy, relevance, legality, spam prevention or website safety. We will not alter the meaning of a genuine review.

Submitting a review does not guarantee publication.

14. External links

This website may include links to third-party websites, including eBay. External links are provided for convenience.

Falcon Tools is not responsible for third-party websites, their content, their privacy practices, their cookies or their availability.

15. Website availability

We aim to keep the website available and working properly, but we do not guarantee that it will always be available, uninterrupted or error-free.

We may update, suspend or withdraw parts of the website without notice.

16. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights that cannot legally be excluded.

To the fullest extent permitted by law, Falcon Tools will not be responsible for:

• Indirect or consequential losses
• Loss of profit, revenue or business opportunity
• Loss caused by misuse of products
• Loss caused by third-party websites or platforms
• Website downtime or technical issues outside our reasonable control

17. Privacy and cookies

Your use of this website is also covered by our Privacy Policy and Cookie Policy.

18. Changes to these terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page with the updated date.

19. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except where consumer law gives you the right to bring a claim elsewhere.